Impact of Personality, Emotional Labour, and Core Self-Evaluations on the Mental Health of Bank Employees

Abstract

The present study used a cross-sectional data to investigate the impact of personality, emotional labour and core self-evaluations on the mental health of employees (N = 212) from 14 different banks in Southeast Nigeria. The employees are comprised of 138 males and 74 females aged between 23 and 50 years, with a mean age of (M = 32.44; SD = 6.19). The results of the hierarchical regression analysis indicated that conscientiousness and neuroticism were negatively related positively to mental health; whereas agreeableness, extraversion and openness to experience were not related to employee mental health. The results equally showed that emotional labour had a significant negative impact on employees’ mental health, while there was no relationship found between core self-evaluations and mental health. The implications of the findings on the organisations and employees were highlighted; the limitations of the study were discussed and suggestions were made for further studies.