Lecturer-initiated Incivility, Emotional Intelligence and Emotional Exhaustion among undergraduate students

Abstract

This study investigated Lecturer-initiated Incivility, Emotional Intelligence and Emotional Exhaustion among undergraduate students of Benue State University Makurdi. The Cross-sectional survey design was employed where Three Hundred and Seventeen (317) respondents comprising of 129 (40.7%) male and 188 (59.3%) female undergraduate students were used for the study. Their ages ranged from 19-57years with a mean age of 31.31years (SD=6.01). Simple random sampling was used to draw the sample for the study. Three instruments were used for data collection; The Perceived Faculty Incivility Scale, Indigenous Emotional Intelligence Scale and the Maslach Burnout Inventory-Student Survey. Three hypotheses were tested using Multiple Linear Regression and Multiple Regression. Findings indicated that Lecturer-initiated Incivility and all its dimensions predicted Emotional Exhaustion among undergraduate students. Also, Emotional Intelligence significantly predicted Emotional Exhaustion among undergraduate students. Finally, Lecturer-initiated incivility and Emotional Intelligence jointly predicted Emotional Exhaustion among undergraduate students. It was recommended that university managements should sanction lecturers who purposefully violate the rights of students. The university management should also employ the services of Clinical Psychologists who will provide emotional intelligence training to students during their orientation period.