Influence Of Perceived Conflict Resolution Styles, And Age On Effectiveness Among Hospital Personnel In Federal Teaching Hospital In South East, Nigeria

Abstract

This Study investigated the influence of Perceived Conflict Resolution styles, and Age on effectiveness among Hospital personnel in Federal Teaching Hospitals. Two hypotheses were postulated and tested from data received from 302 participants who were selected through convenience sampling technique. Participants comprised of 96 Medical Doctors, 114 Nurses and 92 Medical Laboratory Scientist (147 males, 155 Females) with ages ranging from 24 to 57 years (M = 42.41, SD = 9.33). The participants were administered with a perceived conflict Resolution styles scale (CRSS) developed by Howat and London (1980) and Workers effectiveness scale developed by Onwuamaegbu (2015). Cross Sectional Survey design was adopted while 2-Way Analysis of Variance (ANOVA) was used to analyse data collected. The study's finding indicated that Perceived Conflict Resolution styles had significant Influence on the effectiveness of Hospital personnel (P < .05) while age was found not to have any influence on workers effectiveness. Based on these results, organizations are advised to take procedure measures to prevent or manage conflict even though it's inevitable, adopting the right conflict resolution styles will go a long way in improving workers effectiveness.